Frequently Asked Questions -- General Information

How do make a copy of my ACT! database to send to you?  
Making a copy is easy -- Click Here for details.

I need to send you a copy of my database but it's too big to e-mail.  How do I send it?
We use Send This File to transfer files.  You can Click Here for instructions or click the Send File option on the top toolbar.

I know the trial version only allows me to export 100 contacts.  How many Notes/History records get exported?
All of the notes and history records for each contact exported will be included.  If a contact in the trial set has 10,000 note records then 10,000 note records will be exported.

I have exported my contact and note data.  What is the key/match fields to link them together?
In Exporter for ACT! 4-6,  it's the X_CDBJOIN field.  In Exporter for ACT! 2005-2008, it's the CONTACTID field.